Frequently Asked Questions

Everything you need to know about your Audien Hearing experience.

How long does shipping take for my order?

Standard shipping typically takes 3-5 business days within the continental US. You will receive a tracking number via email as soon as your order leaves our warehouse.

What is your return policy?

We offer a 45-day money-back guarantee. If you are not completely satisfied with your purchase, you can return it within 45 days for a full refund, no questions asked.

Are Audien Hearing products covered by a warranty?

Yes, all our devices come with a 1-year manufacturer's warranty that covers any defects in materials or workmanship.

Do I need a hearing test to purchase your products?

No hearing test or prescription is required. Our devices are designed to be ready to use right out of the box with adjustable settings to fit your needs.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as secure payments through PayPal and Apple Pay.

How do I choose the right ear bridge size?

Each pair of Audien Hearing devices includes a variety of silicone ear tips in different sizes. We recommend trying each set to find the most comfortable and secure fit for your ears.